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Privacy Policy

Last updated: 26 October 2025

Educational Purpose Only

Annie AI provides educational information only and is not intended as medical advice. Always consult with qualified healthcare professionals for medical decisions.

Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information we collect automatically when you use our service.

Information you provide:

  • Account information (name, email address)
  • Payment information (processed securely by Stripe)
  • Communications with us (support inquiries, feedback)
  • Content you submit (questions, conversations)

Information we collect automatically:

  • Usage data (pages visited, features used, time spent)
  • Device information (browser type, operating system)
  • Log data (IP address, access times, error logs)
  • Cookies and similar technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and manage subscriptions
  • Communicate with you about the service
  • Provide customer support
  • Analyze usage patterns and optimize performance
  • Ensure security and prevent fraud
  • Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

  • Service Providers: With trusted third parties who assist in operating our service (e.g., hosting, analytics, payment processing)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: When you have given us explicit consent to share your information

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication
  • Secure data centers and infrastructure
  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to certain processing of your information
  • Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us through oursupport page.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

  • Account information: Until you delete your account or request deletion
  • Usage data: Up to 2 years for analytics and service improvement
  • Payment information: As required by law and payment processor policies
  • Support communications: Up to 3 years for customer service purposes

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze service usage:

  • Essential cookies: Required for basic service functionality
  • Analytics cookies: Help us understand how you use our service
  • Preference cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences, though this may affect service functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. When we make changes, we will:

  • Post the updated policy on this page
  • Update the "Last updated" date
  • Notify you of significant changes via email or service notification

Your continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us through oursupport page.